Terms of service

Terms of service

Last updated: December 10, 2024

WaneLabs ("we," "us," or "our") operates this website and online store (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories:

Information You Provide Directly

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction details
  • Account login credentials (if applicable)
  • Communications with customer support

Information Collected Automatically

  • IP address
  • Device and browser type
  • Usage data (pages viewed, time spent, interactions)
  • Cookies and similar tracking technologies

Transaction Information

  • Products viewed, purchased, returned, or exchanged
  • Order history and payment confirmation

We do not knowingly collect personal information from children under the age of 18.

2. Sources of Personal Information

We collect personal information from:

  • You directly
  • Your device when you use our Services
  • Service providers (e.g., payment processors, fulfillment partners)
  • Advertising and analytics partners, as permitted by law

3. How We Use Your Personal Information

We use your personal information to:

Provide and Operate the Services

  • Process payments and fulfill orders
  • Manage returns, refunds, and exchanges
  • Provide customer support
  • Communicate about your orders or account

Improve and Personalize the Services

  • Analyze usage and performance
  • Customize your shopping experience
  • Remember preferences

Marketing and Advertising

  • Send promotional emails or messages (where permitted)
  • Display advertisements based on interactions with our Services

You may opt out of marketing communications at any time using the unsubscribe link in our emails.

Security and Fraud Prevention

  • Detect and prevent fraudulent or unauthorized activity
  • Protect our customers, business, and Services

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our Terms & Conditions and policies

4. How We Share Personal Information

We may share your personal information with:

  • Service providers (e.g., payment processors, shipping partners, analytics providers)
  • Shopify, which hosts our store and processes data on our behalf
  • Marketing and advertising partners, subject to applicable opt-out rights
  • Legal or regulatory authorities, when required by law
  • Affiliates or successors, in the event of a business transaction

We do not sell personal information for monetary consideration.

5. Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services, including checkout, payment processing, fraud prevention, and analytics.

Shopify acts as a data processor for transactions on our store and may act as an independent controller for certain platform-level features. You can learn more about Shopify's privacy practices at: https://privacy.shopify.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Analyze performance and traffic
  • Support advertising and marketing efforts

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy (data portability)
  • Opt out of targeted advertising or data sharing
  • Withdraw consent where processing is based on consent

Global Privacy Control (GPC)

Where required by law, we honor Global Privacy Control signals as an opt-out of targeted advertising for the applicable browser or device.

To exercise your rights, contact us at support@wanelabs.com.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence.

For transfers from the EEA or UK, we rely on recognized safeguards such as Standard Contractual Clauses unless the destination country is deemed adequate.

11. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: support@wanelabs.com

For the purposes of applicable data protection laws, WaneLabs is the data controller of your personal information.